GENERAL:

1. This site is made available to the public subject to the terms outlined below.
2. If you do not agree with these terms, you should not use the site and should leave immediately.
3. Unless otherwise stated, the services described on the Couch Comfort website are only available in South Africa.
4. Couch Comfort has made reasonable efforts to ensure that the information on this website is correct at the time of inclusion; however, there may be occasional errors for which we apologize. We will make every reasonable effort to accurately indicate prices. However, if products are offered at incorrect prices, we will not be obligated to sell them at such incorrect prices but will refund any monies paid by you if you wish to proceed with the purchase at the correct price.
5. Couch Comfort does not guarantee that the services provided by this website will be error-free or uninterrupted in time, but we do promise to provide consistent services through this website.
6. Couch comfort makes no representations or warranties about the information provided on this website, including any hypertext links or other items used directly or indirectly from the Couch Comfort website, and Couch Comfort reserves the right to make changes and corrections at any time, without notice.
7. Couch comfort is not liable for the content of third-party websites or hyperlinks. Users are advised to use linked sites with caution and in accordance with their respective terms of service.
8. Every reasonable effort is made to ensure that the information on our website is accurate and up to date.
9. We deserve the right to modify these policies at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.
10. Couch Comfort cannot be held liable for delays caused due to third party administrative or other issues, logistics, and so on.
    
    

USE OF THIS WEBSITE:

• Your use of this site indicates your acceptance of these terms and your agreement to abide by them.
• You may only use this website for lawful purposes, and you agree not to store or print copies of extracts from this website for any purpose other than personal and non-commercial use.
• It is prohibited to use the information in any way that violates any copyright or proprietary interests of Couch Comfort.
• The user may not access, display, use, copy, reproduce, vary, modify, or distribute the content of this website, nor may he or she upload any unlawful or damaging information or viral software, nor may he or she create any links to our website from any other site.
• By using this website or purchasing a product from Couch Comfort, you indicate that you understand the agreement and the purchase, and that you accept the Disclaimer Notice and everything else in the Terms and Conditions.
  
  

COPYRIGHT:

You are not allowed to create links from this website without prior written permission from Couch Comfort.

All text on this website is protected by copyright and other intellectual property rights that exist and are related to this website.

No part of this website, including content, may be reproduced in any way unless Couch Comfort has given written permission.

DISCLAIMER:

Our website is used entirely at your own risk. We make no express or implied representations or warranties of any kind. We do not guarantee that the website’s functions will be uninterrupted or error-free, or that the website or the server that hosts it are free of viruses or other harmful components.

In addition to the disclaimers contained elsewhere in these Terms and Conditions, Couch Comfort makes no express or implied warranty or representation that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials, or any other data or code capable of corrupting, destroying, compromising, disrupting, disabling, harming, jeopardizing, or otherwise impeding the operation, stability, security, or functionality.

Couch Comfort thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.

You agree to indemnify Couch Comfort for any loss, claim, or damage suffered by you or any third party as a result of your use of this website and/or any linked third-party website.

Couch Comfort is not liable for any failure to perform its obligations under these Terms and Conditions if it is prevented or delayed from doing so due to a force majeure event.

You accept all risk associated with the existence of such viruses, destructive materials, or any other data or code capable of corrupting, compromise, jeopardizing, disrupting, disabling, harming, or otherwise impeding in any way the operation or content of a computer or device system, computer or device network, any handset or mobile device, or your hardware or software, except where such risks arise due to Couch Comfort’s or authorized agents gross negligence or willful misconduct.

PRIVACY POLICY:

STATEMENT:

• We value your privacy. Couch Comfort considers all information provided by the client to be confidential and will not share it with any third parties other than the manufacturers and, if legally required, the relevant authorities.
• Couch Comfort will only communicate with clients on matters relating to the agreement made between the client and Couch Comfort. We will not share, sell, or send any contact or confidential information to any third party for marketing or other purposes.
• We collect personal information such as your name, contact number, delivery address, credit card details and email address when you buy something from our store as part of the buying and selling process.
• We take reasonable precautions and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
• If we become aware of any unauthorized use, disclosure, or processing of your personal information, we will promptly notify you.
  
  

PRICES:

• Prices displayed on this website are in South African Rands, inclusive of VAT, and are only valid in South Africa.
• We have made every effort to display all products and prices as accurately as possible; however, products and prices displayed on this site may vary from time to time and are subject to availability.
• We reserve the right to charge different prices in-store and online.
• If a displayed price contains an inadvertent and obvious error, Couch Comfort is not bound by it after correcting the error in the displayed price and taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.
• Prices are subject to change without notice. Please note – material may change subject to availability.
  
  

COLOURS:

We have done our best to display the colors on this website as accurately as possible.

However, the colors of our products displayed on this website may differ from the color of the actual product on your computer.

This is due to the fact that colors appear differently on different computers depending on the type of computer screen. We cannot guarantee that the colors displayed on your monitor will be accurate.

STOCK AVAILABILITY:

At Couch Comfort, we take pride in delivering the finest quality products tailored to your preferences. Unlike traditional stock models, we believe in providing you with a unique, freshly crafted couch that truly reflects your style. Personalization is key, and we offer an extensive range of fabrics and leathers for you to choose from.

Once you place your order, we swiftly forward it to our trusted network of suppliers’ production teams. The production process usually takes between 4 to 8 weeks. In the event that your order is ready before or after this estimated timeframe, we will promptly notify you.

Our commitment is to provide you with the highest quality, freshly prepared product, ensuring your satisfaction with every purchase. Thank you for choosing Couch Comfort – where your comfort is our priority.

PRODUCT DIMENSIONS/SPECIFICATIONS:

We operate a constant improvement methodology where designs are updated and improved, when necessary, to improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our website, there may be reasonable changes and updates made over time that means it is not identical.

CAN’T’ FIND A PARTICULAR PRODUCT?

If you cannot find what you are looking for on our website, please contact us so that we may assist you in finding what you are looking for.

FOUND IT CHEAPER?

We always strive to provide our customers with not only the best service, but also the best prices. Please contact us should you find your product cheaper elsewhere.

TERMS & CONDITIONS OF SALE:

PAYMENTS:

When you click the “Pay” button on this website during checkout, a legally binding agreement between you and the company is formed.

All orders placed with the Company will be delivered to you via email.

We reserve the right to refuse any order and/or suspend delivery and/or refuse to supply the products to the customer at any time.

We also reserve the right, at our discretion, to limit quantities and/or bulk purchases.

When you make a purchase at any Couch Comfort location, you agree to our terms and conditions.

PAYMENT OPTIONS:

Your payment for any Couch Comfort products ordered online must be made in one of the following ways:

BANKING DETAILS FOR BANK DEPOSIT / EFT:

Bank:                             FNB
Account Number:       62833501465
Branch Code:               200507
Account Name:           COUCH COMFORT

Account type:              Cheque account

Use your order number & name as the reference for your payment.

Please deposit the exact amount as indicated on the invoice.

Please email proof of payment to pop@couchcomfortwarehouse.co.za

Please keep your proof of payment in case of queries.

Payment for Couch Comfort products must be made in South African Rands and in accordance with our company policies. Before the goods are delivered, all fees must be paid in full. Couch Comfort products remain the company’s property until goods are paid in full.

IN-STORE PAYMENT OPTIONS:

– Cash

– EFT

– Credit / Debit / Cheque cards

– PayjustNow

– Lay – Bye

For Lay- Bye’s:

• Products may only be delivered / collected once the amount is paid in full and is reflecting in our bank account.
• No cancellations of Lay-Bye’s may take place.
• If Lay-Bye cancellation take place from the customer – no refunds will take place.
• Customer is required to sign a lay-bye agreement.
• Please bring your ID and proof of Address to our store

For more information regards In-store payments / terms please contact us.

RETURNING PRODUCTS THAT ARE NOT DEFECTIVE:

Couch Comfort is committed to service excellence. We respect consumer rights, and you have the option to return defective goods. We want to make your customer experience as enjoyable as possible. If you have purchased any goods and are having problems with them, please contact us so that we can investigate and correct any problems you are having.

We will NOT refund or replace a product if, in our reasonable opinion, the product has become of unacceptable quality after the sale to you due to normal wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, use in an abnormal manner, or failure to take reasonable care of the product.

If you wish to return your product/s for any reason, you (the customer) may do so within 7 days of the product being delivered to you.

To log a return online, please send an email to returns@couchcomfortwarehouse.co.za with pictures of the items you wish to return/exchange and a reason for the return/exchange.

We will review your request within 72 hours of submission and contact you to make any necessary arrangements.

Should you require assistance, please contact us on 072 054 6359.

• Handling charges will apply to non-defective products. This amount will be deducted from the refund/credit. The charging fees will be emailed to you.
• If you used a free delivery promotion and your order was delivered for free, you will be responsible for the cost of returning the products to us. The cost will include a delivery fee for the initial order, a collection fee equal to the delivery charge in your area, and any handling fees that may be applicable as described above. These will be subtracted from your refund.
• The consumer has a “cooling off period” of 7 days under the ECT Act, which gives the consumer a general right to return or cancel the transaction, without penalty, however, the online shopper would still be liable for the cost of returning the goods if they were dispatched/ shipped within the 7-day period. The cost will be the delivery charge for your area plus any admin fees imposed at Couch Comfort’s discretion. If the customer took advantage of a free delivery promotion, this remains true. This does not apply if the products have been assembled, partially assembled, or discarded from their original packaging.
• Couch Comfort reserves the right to refuse the return of products that have been assembled, partially assembled, or discarded from their original packaging. Returns of such products may incur charges at the discretion of Couch Comfort.
• If the original packaging has been discarded, it is your (the customer’) responsibility to ensure that the goods are adequately packaged and protected before returning them. Damages caused by missing or insufficient packaging / protection will result in additional charges that the customer will be responsible for at Couch Comfort’s discretion.
• A quality control inspection can take up to 5 working days.
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.
  
  
  

RETURNING PRODUCTS THAT ARE DEFECTIVE / DAMAGED:

WHEN A PRODUCT IS DELIVERED DAMAGED:

You have the right to refuse delivery of any product that appears to be damaged. You must state unequivocally on the delivery note that you have not received the goods and provide a brief description of the damage. The driver/ delivery company will return the product/s to Couch Comfort / our manufacturers for repair. Please notify Couch Comfort right away.

We recommend you take pictures and videos and email them to returns@couchcomfortwarehouse.co.za with your sales order number. Include a copy of the notes you made on the invoice.

If you do not note the reason for rejecting the goods and the nature of the damage on the invoice and you keep the goods, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

It is the responsibility of the Customer to thoroughly inspect all goods upon delivery before signing that they have been received.

Couch Comfort will always make every effort to resolve issues with damaged items as quickly as possible.

If our delivery crew damages your property, please send photos and details of the damage to return@couchcomfortwarehouse.co.za for an assessment. Please expect a call from us to discuss the way forward.

DAMAGE AFTER DELIVERY:

If damage to a product or products becomes apparent after delivery, you have 24 hours to notify Couch Comfort.

It is the responsibility of the Customer to thoroughly inspect all goods upon delivery before signing that they have been received in good condition.

As a result, if defective parts are not reported before transporters leave the client’s premises, the client may be liable for any transportation costs.

The following applies:

• Couch Comfort cannot be held liable for any damages visible at the time of delivery that were not noted and indicated on the customer’s proof of receipt/ delivery.
• If damage is reported after 24 hours, Couch Comfort can reasonably conclude that it occurred after delivery.
• If the customer causes damage to the product during assembly, Couch Comfort will not be liable for the damage and will not be held liable for a return or refund.
• If the product is found not to be defective after inspection, you (the customer) will be responsible for all transportation costs as well as discretionary handling / administration fee. The product will be returned in the same packaging in which it was received by Couch Comfort.
• If the original packaging has been discarded, it is your responsibility (as the customer) to ensure that the goods are reasonably packaged and protected before being returned.
• Damages caused by missing or inadequate packaging/protection will result in additional charges that the customer will be responsible for at Couch Comfort’s discretion.
• Quality control inspection can take up to 5 working days
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.
• We are entitled to request images of the damage products before collection of the products.
• We have the right to request images of the damaged products prior to collection.
• Any exchanged items will be delivered to the delivery address specified on the original order. If the exchange address differs from the original delivery address, it is the customer’s responsibility to notify Couch Comfort.
  
  

To log a return, please send an email to returns@couchcomfortwarehouse.co.za with pictures of the items you wish to return/exchange and a reason for the return/exchange.

We will review your request within 72 hours and contact you to make any necessary arrangements. Please contact Couch Comfort immediately to report any problems.

CANCELATIONS

We want to ensure your comfort and peace of mind when shopping with Couch Comfort, so we have included a Cancellation Policy in our Terms and Conditions. Any unused, still-packed item purchased from Couch Comfort and packed in its original packaging can be returned within 7 days of purchase.

If an online order has not yet been processed, it can be canceled. Within 30 days of canceling the order, you will receive a full refund of the purchase price.

You have 7 working days after the goods are collected or delivered to you to cancel your order.

The following applies:

• Within 30 days of canceling the order, you will receive a full refund of the purchase price.
• The Goods must not be used and must remain unassembled, in the original packaging
• The goods being returned will be assessed and handling charges will be applicable before the refund is processed. A discretional handling / administration fee will be charged. This amount will be deducted off the refund / credit.
• For online purchases made at Couch Comfort, you will be liable for the direct costs of returning the goods, such as courier and/or shipping charges, under the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time). These expenses will not be reimbursed to you.
• If you used a free delivery promotion and your order was delivered for free, you will be responsible for both the initial cost of delivery and the cost of having the product returned to us. The cost will be the delivery charge applicable to your area, a collection fee that is also the delivery charge applicable to your area, and any handling fees that may be applicable in accordance with the foregoing. These will be subtracted from your refund.
• If the goods have been assembled or partly assembled, the cancellation policy does not apply, and goods may not be returned
• Couch Comfort reserves the right at all times to have a company appointed or manufacturer representative inspect the item before considering a refund, repair, or replacement.
• Please keep in mind that your right under this clause to cancel your order for goods without penalty does not apply if the goods were made to your specifications or are clearly personalized.
• If your order has been processed and dispatched from the warehouse but has not been delivered to you, you may cancel the order however you will be responsible for the cost of having the product returned to us. The cost will be the dispatch/ delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees. These costs will be deducted from the refund.
• According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched / shipped within the 7-day period. The cost will be the dispatch/delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees. These will be deducted from the refund. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded.
• If an order has been processed and dispatched from our warehouse but not yet delivered and the consumer would like to change the order, delivery and admin fees might be applicable at Couch Comfort discretion even if the customer took advantage of a free delivery promotion for the order. These costs will be deducted from the refund.

We will not accept cancellations when:

In our reasonable opinion the product has become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, used in an abnormal way or failure to take reasonable care of the product.

LATE DELIVERIES:

If you have not received your delivery within the time frame specified, you may cancel your order.

REFUNDS

Should you be entitled to a refund for any reason as stated above, we will process your refund according to your original method of payment.

If any of the above Is unclear, please call us on 072 054 6359 and we can assist you.

If you are entitled to a refund for any of the reasons listed above, we will process your refund using your original method of payment.

If any of the above is unclear, please call us on 072 054 6359 and we will be happy to assist you.

Refunds will be initiated once all goods are returned to Couch Comfort. Refunds could take up to 30 days.

According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched / shipped within the 7-day period. The cost will be the dispatch/delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees. These will be deducted from the refund. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded.

Couch Comfort reserves the right at all times to have a company appointed or manufacturer representative inspect the item before considering a refund, repair, or replacement.

IMPORTANT TO NOTE:

We will NOT refund or replace a product if, in our reasonable opinion, the product has become of unacceptable quality after the sale to you due to normal wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, use in an abnormal manner, or failure to take reasonable care of the product.

Refund, repair, or replacement will depend on various factors.

These include the condition of the item and the duration of use.

Please allow 72 hours for any investigations & we will contact you to make any necessary arrangements.

DELIVERY:

• Once the goods have been delivered an inspected, we require the delivery document be signed by the customer or any authorized representative of the customer to indicate that each item has been received in good order. It is the responsibility of the customer to thoroughly inspect all goods upon delivery before signing that they have been received.
• Couch Comfort cannot be held liable for any damages that aren’t marked clearly on the delivery note.
• We currently do not deliver across the border or do international deliveries. You can arrange to collect from one of our stores.
• Working days are defined as Mondays to Fridays. Excludes Saturdays, Sundays, and public holidays. Should you require delivery on a weekend, please contact us before you complete your order / check out on 072 054 6359 and we can see if we can assist.
• We will deliver the goods to you as soon as reasonably possible.
• We will notify you if we are unable to deliver the goods during the time frame that was given to you. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver.
• Couch Comfort is not responsible for any loss or unauthorized use of a product/s, after it has been delivered the product/s to the physical address supplied by you during the checkout and payment process.
• Delivery Time:

At Couch Comfort, we take pride in delivering the finest quality products tailored to your preferences. Unlike traditional stock models, we believe in providing you with a unique, freshly crafted couch that truly reflects your style. Personalization is key, and we offer an extensive range of fabrics and leathers for you to choose from.

We will forward your order to the production teams at our various suppliers as soon as we receive it. Depending on your purchase, the production time varies. Each supplier has a different waiting period. If your order is shipped before or after the specified date, we will notify you. Couch Comfort will not be held liable for products shown on this website that are no longer available in stores or have been discontinued.

Please note that delivery times are estimates and although we work closely with our delivery partners to get your order to you as soon as possible, certain factors may cause your delivery to be delayed.

COLLECTION:

• The person collecting must present the original Couch Comfort invoice at time of collection.
• Couch Comfort will let you know when your order is ready for collection.
• Please notify the warehouse or showroom prior to collection.

GUARANTEES:

Couch Comfort only deals with well-known brands that adhere to the highest manufacturing quality standards. This is why, for a period of time determined by the manufacturer, every product sold by Couch Comfort is backed by a manufacturer’s warranty against any defective workmanship or materials. This time frame will include a guarantee period and a warranty period.

In the event of having to make a claim contact us – 072 054 6359.

Please allow for up to two weeks for evaluation of your claim which may include an inspection of your goods. You will need to keep your proof of purchase, product guarantee or warranty card in a safe place.

Please read the guarantees on each item’s description.

CLAIMS:

Please follow the steps below:

Step 1: Contact Couch Comfort to report the issue.

Step 2: We will request further information and photos to be sent via e-mail.

Step 3: Depending on the validity of the claim we will arrange to collect the products, or for the product to be returned to the store for inspection.

Step 4: Once goods have been received the quality control department will inspect them.

Step 5: If approved we commence with replacement, repair, or credit / refund, which may take up to 7 working days.

PRODUCT ASSEMBLY:

• Most products are delivered unassembled. Assembly instructions for these products are provided.
• Assembly services are available at an additional charge. Please contact us before purchasing a product.
• Unfortunately, assembly is not available for all delivery areas.
• Assembly may carry an additional charge.
• Should you require assembly after your order has been delivered, please contact us and we can arrange (if assembly is available in your delivery area). Additional delivery charges and assembly charges will apply.
• No refunds will be issued for customers advising that they were not aware of the products being delivered unassembled.
• If the goods have been assembled or partly assembled, the Refund and Cancellation policy does not apply (please view detailed Returns Policy).
• If damage occurs to the product during assembly by the customer, Couch Comfort will not be liable for the damage and will not be held liable for a return or refund.

QUESTIONS & CONTACT INFORMATION:

Please contact us as soon as possible if you have any questions about our website, the Terms and Conditions, or our products.

If you want to access, correct, amend, or delete any personal information we have on file for you, or if you simply want more information, please contact us or use our contact form.

Contact information:

General inquiries –           072 054 6359 / info@couchcomfortwarehouse.co.za

Proof of payments –         pop@couchcomfortwarehouse.co.za

Returns –                           returns@couchcomfortwarehouse.co.za